Contact Us and FAQ

We'd love to hear from you.

Email us at elayne@austinsugarworks.com, or write to us at:

 Austin Sugarworks
 4504 Idaho Ave.
 Nashville, TN 37209

Or, check below for answers to some of our most commonly asked questions.

What are some ideas of use for the sugars?
Where can I buy Café Sugars online?
Where can I buy Café Sugars in person?
Can I buy Café Sugars wholesale?
What ingredients do you use?
Are you on Facebook or Twitter?
Where can I find nutritional information?
Do you ship internationally?
Do you do custom shapes/colors/flavors?

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Use Café Sugars...

  • As favors at weddings
  • As gifts for coworkers
  • To give as a unique hostess gift
  • As sweet dessert decor (so cute on cupcakes!)
  • As fun name card holders at dinner parties
  • At baby showers
  • For guests at hotels, spas and other places of comfort and beauty
  • Anywhere you'd normally use a sugar cube or packet

Online storefronts
Café Sugars are available online:

Retail stores
Café Sugars are now available in bricks-and-mortar stores in several states. Check our always-growing retailer list to see who might be near you.

Wholesale
Interested in wholesale purchasing?
Please email Elayne for pricing or review our section for retailers.

Only all-natural ingredients
We use only the finest ingredients for our sugars: all-natural sugar, pure extracts and vegetable-based colorants. We would not serve you anything we didn't feel comfortable letting our own children enjoy, so we take our ingredients very seriously.

Wanna be friends?
Like Austin Sugarworks on facebook.
Follow us on twitter @AustinSugarMama or on Pinterest.

Nutritional information
Cafe Sugars are beautifully all-natural way to sweeten your drinks. As they are made from real sugar, as with most yummy things, enjoying them responsibly is key to your overall nutrition and health. They contain no fat or gluten.

International shipping
Due to the nature of our product, we do not currently ship outside of the U.S. However, we have not ruled it out in the future.

Custom sugars
Austin Sugarworks is proud to offer custom sugars for our customers. Email us (elayne@austinsugarworks.com) with the shape idea you are interested in, as well as any other applicable details (flavor, color) and quantity; depending on the complexity of the design (and whether or not we can buy the shape, vs. custom-produce it), we will price out your order for you and will work with you to meet your project or event's needs.

Important info about shapes:
We can create a surprising variety of shapes and textures with our specialty sugar, but due to our unique hand-made process, there are a few caveats. All shapes must be able to be produced in our normal process so that we can create the highest quality product for you. In simple terms, this means: all sugar designs must have at least one flat side (i.e. a bottom of some sort) and must be capable of being rendered in a two-dimensional format (i.e. we can't do a really thin piece of sugar with a bunch of writing on it, like a piece of paper or a photo). Detail is encouraged in your sculpted piece of art, but be aware that some detail (i.e. small writing or unusual angles) may not work well in sugar form. If you have a logo you would like rendered into sugars, we can work with you to convert it into a two-dimensional format.

Important info about flavors:
We currently offer the following flavors, made with pure extracts: unflavored (just sugar taste...sweet!), vanilla, rose, orange, lime, lemon, ginger, lavender, and peppermint. Other flavors are available by request, as are blended flavors (for example, ginger-lime). For certain hard-to-get flavors, additional charges may apply.

Important info about colors:
We currently offer an 8-color sugar palette standard, and custom colors by consult. Our eight main colors are: light pink, pink, orange, yellow, green, blue, violet and white (color chart coming soon!). We much prefer our sugars only contain one color, but may be able to make exceptions for custom work (extra charges may apply). Keep in mind that sugar is really white! so in order to create truly vivid or dark colors (i.e. a red or burnt orange, for example), we would need to add a LOT of vegetable colorant. Not only is this inefficient, but this quantity would leave your drink an unusual color that may not be to your liking or would simply be off-putting. Therefore, we've designed our standard palette around colors that work best with sugar, in both pre-beverage and post-beverage forms. If all else fails, remember, white is a beautiful color for a sugar, too, and very elegant!