Shipping and Delivery
I try my best to ship each in-stock order within a few days, but as Austin Sugarworks only ships M-F, excluding federal holidays, and also maintains a very full production schedule for my two hands, I implore you: please order your sugars online at least two weeks before you need them to allow for sugar production, order fulfillment and shipment time for this handmade, artisanal product..
Custom and phone orders typically may take at least a month to ship.
Other shipment tidbits:
- We are happy to now ship all U.S. shipments via U.S. Postal Service priority mail, a service we offer at a flat rate of $9. Shipments within 2 days in most cases, possibly 3 days after shipment, depending on distance from Nashville, TN.
- For our Canadian friends, we offer U.S. first class mail or parcel post to Canada (service dependent on weight) for a flat rate of $15 U.S. Shipments may take 2 weeks to arrive after shipment, depending on distance from Nashville, TN, and customs speed.
Once your order has shipped, you will receive a shipment confirmation email from Austin Sugarworks with an online tracking number. Thanks!